Human before housing
A temporary home is more than an address. Nova Havens listens for the details that make a place feel steady, familiar, and safe — school districts, pet needs, accessibility, and routines.
About Nova Havens
A better place to land when life is turned upside down.
Compassionate Care for Every Family. At Nova Havens, we specialize in providing prompt and compassionate relocation services for families in need. We understand the stress that comes with displacement, and it's our priority to ensure a seamless experience.
Whether navigating water, fire, or mold damage, our team is here to ensure your relocation experience is seamless and as stress-free as possible. Our nationwide portfolio accommodates families, traveling professionals, and corporate employees in need of premium housing.
Every home in our network is carefully selected based on the needs and preferences of the households we serve. Because we believe home should always feel like home, no matter where life takes you.
Nova Havens at a glance
Nova Havens Temporary Housing is an insurance relocation housing company headquartered in Nashville, Tennessee, that coordinates furnished temporary housing for policyholders displaced by insured property damage under Additional Living Expense (ALE) coverage.
- Who Nova Havens serves
- Displaced families and property owners seeking temporary housing solutions.
- Coverage area
- Properties across all 48 contiguous US states.
- Headquarters
- Nashville, Tennessee, United States.
- Phone
- (629) 401-0054
- info@novahavens.com
- Category
- Additional Living Expense (ALE) housing.
Why Nova Havens Exists
What Problem Does Nova Havens Solve?
A fire, flood, or covered property loss disrupts every part of a family's life at once. Finding somewhere to sleep is only the beginning. Families need a place that works for their routines, their pets, their schools, and their children's sense of normal.
Nova Havens was built to support displaced families through property loss. The team connects displaced households with inspected, fully furnished homes — then stays close to every detail until the placement is complete, the stay is extended, or the family returns home.
Our promise
“Make the next step feel possible.”
- Nationwide furnished housing coordination across 48 contiguous US states
- A single dedicated point of contact for every placement
- Proactive status updates for families throughout the stay
- Pet-friendly, accessible, and family-ready options in the network
How Nova Havens Shows Up
What Principles Guide Every Nova Havens Placement?
Nova Havens applies the same standard to every household and property in its network — regardless of claim size or market.
Built for the insurance claim
Nova Havens' coordination is designed around the pace, documentation, and accountability insurance teams need — so claims keep moving and families aren't waiting on paperwork.
Quality you can feel
Every property in the Nova Havens network is selected with comfort, cleanliness, location, and real-life household needs in mind. Properties are inspected before they go into inventory.
One connected team
Families and property owners get one responsive Nova Havens partner from the first call through move-out — never a phone tree or ticket queue.
Common Questions
Questions About Nova Havens
For families needing housing
How quickly can my family move into a furnished home?
Once we have your location, household size, timing, and home requirements, our team starts matching you with available options. Many placements can be arranged within 24–48 hours, and urgent housing requests can be made 24/7 by calling (629) 401-0054.
Who requests the home for my family?
Your insurance adjuster, carrier, or relocation specialist will usually send the request with your household details. If you have an active claim but are still waiting for housing, call (629) 401-0054 and we can help you understand the next step.
What is included in a Nova Havens furnished home?
Homes are furnished for everyday living, with bedrooms, linens, a working kitchen, appliances, cookware, dishes, active utilities, internet, and comfortable living space. You should be able to arrive with personal belongings and start settling in right away.
Can I bring my pets with me?
Many homes welcome pets, but policies vary by property. Include each pet’s type, breed, number, and approximate weight in the request so we can match you with homes that can accommodate them.
Can we stay near school, work, or medical care?
Yes—tell us the school, workplace, hospital, or neighborhood that matters most before options are selected. We will take location and travel needs into account, although the final choices depend on availability and your carrier’s approval.
How do I explain accessibility or medical needs?
Share the details that affect daily living, such as step-free entry, a single-level layout, accessible parking, bathroom features, or room for medical equipment. Clear information at the start helps us avoid offering a home that cannot safely meet your needs.
How long can my family stay?
Your stay length depends on your policy, repair timeline, and carrier authorization. Your adjuster can confirm the approved period, while our team coordinates the home and helps request an extension when repairs take longer.
What happens if repairs take longer than planned?
Contact your adjuster and Nova Havens as soon as the timeline changes. When the home is available and the carrier approves the extension, staying in the same home may be possible and can help your family avoid another move.
What should I bring to a furnished home?
Bring identification and claim documents, medication, chargers, clothing, school or work essentials, and comfort items. Bedding, towels, furniture, kitchen equipment, and basic household furnishings are already provided.
Who helps me after move-in?
Nova Havens stays involved from move-in through move-out. Our team helps coordinate questions about the home, extensions, and next steps, so call (629) 401-0054 when you need support during your stay.
Let's make the next step easier
Whether you are coordinating an insurance claim, a displaced family searching for a furnished home, or a property owner ready to join the Nova Havens network — contact us to get started.